As we operate on a tailor-made basis you can request alterations to any aspect of your holiday without incurring an administration charge. We will advise you of the cost or saving resulting from proposed alterations and, if acceptable to you, incorporate these into the price.
Whilst improving all the time, the tourism infrastructure in Vietnam and in many other parts of South East Asia are substantially less than that in more developed countries. Your booking will be accepted based on this understanding as occasionally travel arrangements and operations can be affected in spite of efforts made on our behalf to avoid or minimise any disruption.
Sometimes, closer to departure, we may receive information about circumstances beyond our control affecting your holiday. Known as Force Majeure they include: travel disruption, postponements and cancellations, road works, events & occasions, adverse weather, government action, mechanical breakdown and matters or incidents affecting personal safety. In such circumstances we will contact you immediately. Where possible we will suggest alternative options to minimise inconvenience and overcome any problems that might arise.
All such alterations are subject to your approval and agreement. If any alterations involve additional expense these extra costs must be borne by you and your approval and agreement is on this basis. If alterations become necessary because of failure of a contracted third party to provide the stipulated services, and we are unable to provide an equivalent alternative, we will compensate you for any losses incurred and seek redress from our sub-contractor(s) later. If we offer you a more expensive alternative the extra cost will be borne by us.